There is one other business where the customer is always wrong and that's the media.
That customer service representative is crazy, if he think I am going to pay that bill.
If you don't know who your customer is, you don't know what quality is.
If you're not serving the customer, your job is to be serving someone who is.
You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.
The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
Innovation comes from the producer - not from the customer.
Too many people think only of their own profit. But business opportunity seldom knocks on the door of self-centered people. No customer ever goes to a store merely to please the storekeeper.
A customer is never out of warranty, even if his product is.
Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises.
If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.
I don't like Amazon (wearing my author hat, not my customer hat).
The sale begins when the customer says yes.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
I am not pushy. You want it, you buy it. Most people hit the customer over the head. But if you're too self-important, it's kind of repellent.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Never forget a customer. Never let a customer forget you