Since I begrudgingly started my Instagram account and my social media exposureconnection. I say begrudgingly because I just didn't want to take the plunge, but when I realized it was just a direct connection to our customer and these women, I did it. I like listening to their stories and their feedback.
When a customer enters my store, forget me. He is king.
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
Is there any other industry [than the press] in this country which seeks to presume so completely to give the customer what he does not want?
The customer is not always right.
A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the product.
The successful producer of an article sells it for more than it cost him to make, and that's his profit. But the customer buys it only because it is worth more to him than he pays for it, and that's his profit. No one can long make a profit producing anything unless the customer makes a profit using it.
Teaching is the rare profession where the customer isn't always right and needs to be told so appropriately.
Customer relationships are defined by customers.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
If you make the customer a promise. . . make sure you deliver it.
If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.
The best time to do great customer service is when a customer is upset.
When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.
I view my own body as a petting zoo. I am the main attraction. . . And the only customer.
Right or wrong, the customer is always right.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
So I think instead of focusing on the competition, focus on the customer.
Your customer is anyone who depends on you, or who you depend on for success.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!