The customer invents nothing. New products and new services come from the producer.
You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.
Focus on something the customer wants, and then deliver it.
There's only one thing that matters, CUSTOMER SATISFACTION
As a customer service representative; I deal with people all day. Some really are guilty of not paying their bill.
Like the effect of advertising upon the customer, the methods of political propaganda tend to increase the feeling of insignificance of the individual voter.
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
The reality is sometimes markets don't exist for very good reasons. It might be that there isn't a deep customer need. Or the economic model is just hard to pull off. Or maybe there is a regulatory barrier.
The complaining customer represents a huge opportunity for more business.
Right or wrong, the customer is always right.
Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing now. It may also be said to be the method of keeping a customer reasonably dissatisfied with what he has. That means constant improvement and change so that the customer will be stimulated to desire the new product enough to buy it to replace the one he has.
Any job that allows me to use my pure water cleaning system and water fed pole is one I love. The wow factor for the customer after we [New View Window Cleaning] are done and they can't believe what we did with "just water and a brush" is something I never tire of.
Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer. . . We need to take the customer's skin temperature daily.
As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.
If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.
The best time to do great customer service is when a customer is upset.
There is one other business where the customer is always wrong and that's the media.
Always give your customer something.
The best feature of a product should really be the customer service.
A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the product.