Look after the customer and the business will take care of itself
If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong.
Everyone is not your customer.
We’re in the Customer Service business—we just happen to provide airline transportation.
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
The next battle being fought by e-commerce companies will be for customer loyalty.
Apple Stores Offer the Best Buying Experience and Customer Service On The Planet
Having your own store is one of the most immediate ways to connect with the customer, to really get to know her and develop a more intimate relationship.
Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.
The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so
The customer is not always right.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.
It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Highly engaged employees make the customer experience. Disengaged employees break it.
Like the effect of advertising upon the customer, the methods of political propaganda tend to increase the feeling of insignificance of the individual voter.
Good regulation should be conducive to business and to customer protection.