Unknown customer, unstated need - that is bleeding edge of innovation!
If you were a customer, would you come back to buy your products or services?
I worked at Ikea as a customer service rep for two years and loved it.
When it comes to lead referral generation, the customer experience is it.
All business success rests on something labeled a sale, which at least momentarily weds company and customer.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
My view is that you never argue with the customer about your name.
At the end of the day, I want to create collections that, although I am inspired by very creative women, I want my customer to walk away with a silhouette that she doesn't even know what collection it comes from. That it just lasts in her wardrobe and makes her feel strong and confident and hopefully happy.
It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.
Customer service. That is what it means.
If you get into a customer service fight with a hooker, even if you're in the right, you're in the wrong.
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
Never forget a customer. Never let a customer forget you
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
The complaining customer represents a huge opportunity for more business.
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
I like my customer to be fierce.
Forget 'branding' and 'positioning. ' Once you understand customer behavior, everything else falls into place.
If you wish to prosper, let your customer prosper.
Good regulation should be conducive to business and to customer protection.