The most important thing is to forecast where customers are moving, and be in front of them.
It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.
Oh no. I got a customer service person from another country.
Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.
Your ‘brand’ is what your customers think of you, not what you think of you.
As a global company, our future growth and success requires that we constantly look at ways to improve our ability to serve customers worldwide.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
You can lull the paying customers as long as they get slapped.
We provide food that customers love, day after day after day. People just want more of it.
Just do what's right for the customer, and you'll be okay.
If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
Entrepreneurs are always taking feedback, especially from their customers, bankers, workers, and sales force. Without straightforward feedback, entrepreneurs cannot make sound decisions.
How many restaurants do we know across the world that customers visit once and once only?
A brand is essentially a container for a customer’s complete experience with the product or company.
You want to understand the smallest feature set customers will pay for in the first release.
Revolve your world around the customer and more customers will revolve around you.
If you don't have trust inside your company, then you can't transfer it to your customers.
Activity equals results. If you want to increase your success, increase your activity. Increase contact with customers. The more people you contact, the higher your sales will be because of the law of probabilities.
When you hear voices in your head that tell you to shoot the pope, do you do what they say? Same thing goes for customers and managers. They are the crazy voices in your head, and you need to set them right, not just blindly do what they ask for.
Know what your customers want most and what your company does best. Focus on where those two meet.