If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Even at legal brothels, sex workers have very little power and control over their workplace. They might have power with their customers on a case-by-case basis in terms of what they want to do and not do, but they don't necessarily have a lot of power in how that business operates. There's this presumption that sex workers are broken people, so how could they engage in something like workplace democracy? How could they even have demands?
The reality is customers lie - not because they want to want to deceive you, but because they don't do a good job of predicting what they will do in the future.
Customers will want to talk to you if they believe you can solve their problems.
When something online is free, you're not the customer, you're the product.
I design for real people. I think of our customers all the time. There is no virtue whatsoever in creating clothing or accessories that are not practical.
Any business that is looking for new customers needs to understand the Internet and how to market their goods or services through it.
Tachyon OPC+ is a natural extension of our market-winning Tachyon platform, giving customers a clear path to minimizing the OPC error budget and producing better-performing circuits sooner and faster. Until now, customers have had to deal with a delicate balance of compromises when producing advanced OPC-enabled circuits, including trading accuracy for speed. Tachyon OPC+ breaks free from these compromises.
There is one other business where the customer is always wrong and that's the media.
Design cannot be heard or read, it must be seen. Design is the structural link between the customers and the product. Content must be brought to the surface. And when a design is completed, it should seem natural and obvious. It should look like it is always been this way. And it should last.
What happens when you combine blogs, Google and millions of dissatisfied customers? An e-mob.
Changing people's habits is very expensive
Do your own market research; ask your last ten customers exactly why they bought from you.
Successful companies create value by providing products or services their customers value more highly than available alternatives. They do this while consuming fewer resources, leaving more resources available to satisfy other needs in society. Value creation involves making people's lives better. It is contributing to prosperity in society.
Retailers are treating everyone the same way who walks in their stores and this doesn't make sense in the world we live in where all customers are not equal.
You have to understand not just what your customers need, but how and where they prefer to access information.
Customer service will become the primary value added function of every business.
Customers don't care how much time something takes to build. They care only if it serves their needs.
Big box just wasn't our strength. We are a men's and boy's specialty store focused on providing high quality clothing with custom tailoring. Our customer is king. When we had seven stores, communication between the stores and with our customers became more disconnected. We started to lose that great family 'camaraderie' that is essentially the key to our success.
By the time that product is ready to be distributed widely, it will already have established customers.