Customer service. That is what it means.
We built this company from the customer back, not from the company out.
My biggest complaint about customer service is that I am put on hold too long.
Customer-centricity should be about delivering value for customers that will eventually create value for the company.
Lose your smile and lose your customers.
Focusing on the customer makes a company more resilient.
Customers are wrestling with mission-critical decisions, evaluating solutions that all sound the same, and struggling to achieve the value they expect, when experience has shown them that far too many solutions come packaged with a high degree of risk and a low probability of success.
The customer service representative hung up on me when I asked to talk to a supervisor.
There are a lot of people who touch the customer.
Perception is all there is. If the customer think he's right, he's right.
A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer.
The closer you get to your ultimate customer, the more you learn about your business.
If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
The only way to know how customers see your business is to look at it through their eyes
Meet customers where they are; question how to make the tools customers use more valuable.
Tachyon OPC+ is a natural extension of our market-winning Tachyon platform, giving customers a clear path to minimizing the OPC error budget and producing better-performing circuits sooner and faster. Until now, customers have had to deal with a delicate balance of compromises when producing advanced OPC-enabled circuits, including trading accuracy for speed. Tachyon OPC+ breaks free from these compromises.
If you create Youtility, your customers will keep you close.
The main thing [of social media] is it allows us to speak directly with our fans and customers, getting that immediate feedback, that conversation; that's what I love. It means that no matter what we are saying, if it's big or small we have a way of saying it. People connect with that.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
If you love your company and love what you do, you will serve your customers better-period!