I have always felt that public, commercial and community organisations should be as open as possible about their affairs. They need to be accountable to their owners, their customers, their members and communities and other interest groups.
Treat your employees like customers.
Customer-centricity should be about delivering value for customers that will eventually create value for the company.
I'm so excited for my first fragrance! I chose to partner with Dots because I love what they do for their customers, bringing them the hottest trends in fashion, accessories and fragrance at unbelievably low prices. It's amazing!
There's only one thing that matters, CUSTOMER SATISFACTION
A natural adversary is a customer service representative.
Don't find customers for your products, find products for your customers.
Customers must trust an organisation and its people.
If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.
The best investor is your customer.
I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
What happens when you combine blogs, Google and millions of dissatisfied customers? An e-mob.
Communicate. Listen to your customers, associates and competitors.
The need to communicate effectively with your customers will come up again and again.
It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.
Maybe they’re customers. (Simone) For a doll store? Yes, I can just see them now…I’ll take the frilly pink baby doll. (Liza)
One of Netscape's main attractions to customers from Day One is that we provide alternatives. And that's cherished by many customers - certainly not all.
The PS3 is a total disaster on so many levels, I think It's really clear that Sony lost track of what customers and what developers wanted.
There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.
They really can’t afford to be contrarians. A major investment house can’t afford to do research for five customers who won’t generate a lot of commissions.