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Herb Kelleher Biography

Herbert David "Herb" Kelleher (born March 12, 1931) is the co-founder, Chairman Emeritus and former CEO of Southwest Airlines (based in the United States).

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Herb Kelleher Quotes

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

Bricks, Building, Hes, Home, Important, Laying

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

Backwards, Design, People, Techniques, Tragedy, Use

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

Helping Others, Life, Mentality, Part, People, Successful

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

Crazy, Matter, Enough, Living, Matters

I've always been able to make erroneous decisions very quickly.

Able, Decision, Decisions, Erroneous, Make, Quickly

If employees aren't satisfied, they won't promote the product we need.

Needs, Employee, Satisfied, Product, Promote

You have to treat your employees like customers

Customers, Employee, Like, Treat, Treats

You don't hire for skills, you hire for attitude. You can always teach skills.

Attitude, Hire, Skills, Teach

I learned it by doing it, and I was scared to death.

Death, Life Death, Life Lesson, Scared

Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren't 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion.

Chances, Dollar, Nuts, People, Texas

The more time I spend with our people, the more I find out about our business.

Business, More Time, People, Spend, Time

If you don't treat your own people well, they won't treat other people well.

Leadership, People, Treat, Treats

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Come, Customers, Egomania, Firsts, Guess, Treats

It takes nerves of steel to stay neurotic.

Aviation, Nerves, Steel, Takes

Your people come first, and if you treat them right, they'll treat the customers right.

Come, Customers, Firsts, People, Treats

The essential difference in service is not machines or 'things. ' The essential difference is minds, hearts, spirits, and souls.

Differences, Heart, Hearts, Minds, Soul, Spirits

I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.

Airplane, Baby, Four, Thinking, Walked, Years

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

Boat, Egomania, Involves, Reserved, Responsibility, Weightlifting

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

Jobs, Mean, Positions, Represent, Substance, Titles

To be an excellent leader, you have to be a superb follower.

Excellent, Followers, Leader, Superb

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Herb Kelleher Biography

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