Your employees come first. And if you treat your employees right, guess what? Your customers come back, and … - Herb Kelleher

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Quote of the day

You are wrong, sir, if you think that a man who is any good at all should take into account the risk of life or death; he should look to this only in his actions, whether what he does is right or wrong, whether he is acting like a good or a bad man.

Herb Kelleher

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Come, Customers, Egomania, Firsts, Guess, Treats

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Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

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If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.

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You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

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We have a strategic plan. It's called 'doing things'.

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If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

Airline Business, Firsts, Green, Motivated, Mysteries, Shareholders