Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing.
We must learn what customers really want, not what they say they want or what we think they should want.
If you help someone, you may create a customer for life.
Obsess about customers, not competitors.
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
The challenge will be to get the big corporate customers giving them their business, but it might be difficult in reality.
The only thing that counts is a satisfied customer.
Employees are the key to your success with customers. Treat them well!
Focusing on the customer makes a company more resilient.
When something online is free, you're not the customer, you're the product.
There is one other business where the customer is always wrong and that's the media.
Chefs don't actually say 'That's a spicy meat-a-ball,' except to indicate that there's a bomb threat in the restaurant without alarming the customers. Terrorism is the spiciest meatball there is.
Higher education is the only business that has a ceremony for firing its customers.
Follow the customer, if they change, we change.
The need to communicate effectively with your customers will come up again and again.
I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
Aesthetics has become too important to be left to the aesthetes. To succeed, hard-nosed engineers, real estate developers, and MBAs must take aesthetic communication, and aesthetic pleasure, seriously. We, their customers, demand it.
The way you treat your employees is the way they will treat your customers
Sustainable growth is characterized by one simple rule: New customers come from the actions of past customers.