The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.
If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.
You can never go too far wrong by thinking like a customer who’s new to the business.
I view my own body as a petting zoo. I am the main attraction. . . And the only customer.
As far as the customer is concerned, the interface is the product.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.
The customer is not always right.
By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.
It's important to feel what the customer is feeling when he enters the shop.
The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Our business is about technology, yes. But it's also about operations and customer relationships.
I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.
The reality is sometimes markets don't exist for very good reasons. It might be that there isn't a deep customer need. Or the economic model is just hard to pull off. Or maybe there is a regulatory barrier.
The only thing that counts is a satisfied customer.
Perception is all there is. If the customer think he's right, he's right.
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
At the end of the day, I want to create collections that, although I am inspired by very creative women, I want my customer to walk away with a silhouette that she doesn't even know what collection it comes from. That it just lasts in her wardrobe and makes her feel strong and confident and hopefully happy.