Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
That customer service representative is crazy, if he think I am going to pay that bill.
With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.
All of management's efforts for Kaizen boil down to two words: customer satisfaction.
There is only one boss. The customer.
Anything a customer can do for themselves is where service stops and relevance begins.
Success Comes from listening to your customer.
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
The customer is the final inspector.
A satisfied customer is the best business strategy of all.
When the customer makes contact, he does not want a quote. He wants a commitment.
The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.
Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.
To succeed in business, put the interest of the customer ahead of your own.
When something online is free, you're not the customer, you're the product.
A great brand is a promise, a compact with a customer about quality, reliability, innovation, and even community. And while the concept of brand is intangible, brand equity is far from it.
If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.
Hierarchy is an organization with its face toward the CEO and its ass toward the customer.
The best time to do great customer service is when a customer is upset.