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I learned more about elections on election night 2000 than I ever did during my 16 years of schooling.

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Jim Blasingame

Anything a customer can do for themselves is where service stops and relevance begins.

Relevance, Customers, Can Do, Customer, Service
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In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.

Voice, Humanity, Age, Small, Marketplace

Intuition is educated by experience and employed by curiosity.

Curiosity, Educated, Experience, Intuition

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Company, Companys, Financial, Likely, Quality

Trust is a good business practice.

Business, Good, Good Business, Practice, Trust

How are you managing the velocity of change?

Change, Managing, Velocity
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