Drawing is like making an expressive gesture with the advantage of permanence.
If you're not serving the customer, your job is to be serving someone who is.
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.
An individual without information can't take responsibility. An individual with information can't help but take responsibility.
SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative.
Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.
Remember, Team, surrender the me for the we.
You must see yourself run the race over and over, time and time again. You must put yourself in critical positions and see how you would react in those positions before the race so when and if they do happen, the feedback is automatic.
Shutup, lapdog, this isn’t your fight, either. Boy, you better counsel that tongue before you find yourself without it.
All life-changing love is inconvenient.