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We never really tried to shock for shock's sake on 'Family Guy. ' If something was horribly offensive and shocking we would put it in if it was also hysterically funny.

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Jan Carlzon

An individual without information can't take responsibility. An individual with information can't help but take responsibility.

Helping, Information, Responsibility, Take
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If you're not serving the customer, your job is to be serving someone who is.

Customer, Inspirational, Job, Jobs, Loyalty, Serving

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

1000, Educational, Improve, Inspirational, Littles, Thing

The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.

Moment, Organization, Perception, Perceptions, Stories

SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative.

Alternatives, Company, Seconds, Succeed, Truth, Years

Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

Aspect, Business, Form, Opportunity, Remote, Time
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