Same topic Authors
Quote of the day

One of the rules of caution is not to be too cautious.

Popular Topics
Kind, Important, Loves, Weak, Feeling, Thinking, Difference, Home, Identity, Bible, Value Of Life, Dance, Things, Goodbye, Poet, Peace Love, Story, Beauty, Intelligent, Culture, Period, Private Life, Light, Brain, Stories, Love, Adventure, Lives, Philosophy, Willing, Oceans, Songs, Life Is Like, House, Humbly, Integrity, Humble, Pleasures Of Life, Flower, Worry, Amazing Music, Soccer, Inspirational Life, Achievement, Stage, I Miss You, Passive, Thing, Football, Afternoon
Jan Carlzon

Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

Aspect, Business, Form, Opportunity, Remote, Time
Same Author Quotes

If you're not serving the customer, your job is to be serving someone who is.

Customer, Inspirational, Job, Jobs, Loyalty, Serving

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

1000, Educational, Improve, Inspirational, Littles, Thing

The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.

Moment, Organization, Perception, Perceptions, Stories

An individual without information can't take responsibility. An individual with information can't help but take responsibility.

Helping, Information, Responsibility, Take

SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative.

Alternatives, Company, Seconds, Succeed, Truth, Years
Similar Quotes