To desire Him to be merciful to us is to acknowledge Him as God. To seek His pity when we deserve no pity is to ask Him to be just with a justice so holy that it knows no evil and shows mercy to everyone who does not fly from Him in despair.
We must satisfy our customers.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
Quality comes not from inspection, but from improvement of the production process.
It's not enough to do your best; you must know what to do & then do your best.
If you can't describe what you are doing as a process, you don't know what you're doing.
Put a good person in a bad system and the bad system wins, no contest.
Long live teachers of children, because they can show children how they can save the world.
In terms of doing work and in terms of learning and evolving as a person, you just grow more when you get more people's perspectives. . . I really try and live the mission of the company and. . . keep everything else in my life extremely simple.
When people stop me in the street, and I can see they want to tell me more than they want the selfie, they want to tell me what it means to them, and that means a lot to me.
The very gnarliest and hardest of hearts has some musical strings in it; but they are tuned differently in every one of us.