Systems and processes are essential to keep the crusade going, but they should not replace the crusade.
All the body's systems and processes - your nerves, your emotions - take instruction from what is going on with your breath.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
The most dangerous kind of waste is the waste we do not recognize.
If you can't describe what you are doing as a process, you don't know what you're doing.