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Think how much better it is to criticize conventional customs if you yourself live up to them, scrupulously.

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Michael Martin Hammer

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Design, Principles, Management, Radical, Labor, Principle
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Automating a mess yields an automated mess.

Money, Yield, Mess, Yields, Automating

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Change, Engineering, Missionary, Breaker, Motivator

Reengineering eliminates work, not jobs or people.

Eliminates, Jobs, People, Reengineering

. . . heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business. . . Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

Information, Largely, Old, Starting Over, Technology, Use

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.

Change, Furniture, Organization, Perform, Pompeii, Superficial
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