. . . I've just been feeling insecure since I was 20, and that's all I've been trying to express. Now the entire world is feeling insecure.
Reengineering eliminates work, not jobs or people.
Automating a mess yields an automated mess.
To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.
Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.
. . . heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business. . . Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.
Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.
Color fills her cheeks, and I think it again: that Johanna Reyes might still be beautiful. Except now I think that she isn't just beautiful in spite of the scar, she's somehow beautiful with it, like Lynn with her buzzed hair, like Tobias with the memories of his father's cruelty that he wears like armor, like my mother in her plain gray clothing.
In times like these, we need each other. We must bond together in spirit and in service.
'No business before breakfast, Glum!' says the King. 'Breakfast first, business next. '
If you have a purpose in which you can believe, there's no end to the amount of things you can accomplish.