I am so saddened by the loss of our dear friend, Bonnie Franklin. She was just full of light and love. Bonnie will be very much missed by all the people she touched with her love.
Everyone is a customer for somebody, or a supplier to somebody.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
Quality comes not from inspection, but from improvement of the production process.
It's not enough to do your best; you must know what to do & then do your best.
If you can't describe what you are doing as a process, you don't know what you're doing.
Put a good person in a bad system and the bad system wins, no contest.
There is something decidedly faux about the camaraderie of Facebook, something illusory about the connectedness of Twitter.
If today were half as good as tomorrow is supposed to be, it would probably be twice as good as yesterday was.
Cheaters are people who have a lot of stuff to work out, and they're working it out on your time and with your heart.
It is probable that a greater number of monuments of the skill and industry of man will, in the course of the ages, be collected together in the bed of the ocean than will exist at any other time on the surface of the continents.