If anybody ever called our number, it would be picked up in less than 2 rings with a … - Derek Sivers

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If most men and women were forced to rely upon physical charm to attract lovers, their sexual lives would be not only meager but in a youth-worshiping country like America painfully brief.

Derek Sivers

If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, "CD Baby. " From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!

Baby, Educational, Numbers, Rings, Picked, Somebody

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Business is not about money. It's about making dreams come true for others and for yourself.

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Whatever excites you, go do it. Whatever drains you, stop doing it.

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Steve Jobs gave a small private presentation about the iTunes Music Store to some independent record label people. My favorite line of the day was when people kept raising their hand saying, "Does it do [x]?", "Do you plan to add [y]?". Finally Jobs said, "Wait wait - put your hands down. Listen: I know you have a thousand ideas for all the cool features iTunes could have. So do we. But we don't want a thousand features. That would be ugly. Innovation is not about saying yes to everything. It's about saying NO to all but the most crucial features.

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Repeated psychology tests have proven that telling someone your goal makes it less likely to happen.

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Customer service is the new marketing.

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