Customer service is the new marketing. - Derek Sivers

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Quote of the day

In short, individual freedom of speech leads to a stronger society. But knowing that principle is not enough. You have to know how to put it to use on the Net.

Derek Sivers

Customer service is the new marketing.

Customer, Educational, Great Customer Service, Marketing, Service

Same Author Quotes

Business is not about money. It's about making dreams come true for others and for yourself.

Dream, Dreams, Helpful, Marketing, Money, True

Whatever excites you, go do it. Whatever drains you, stop doing it.

Drains, Excites, Stop

Steve Jobs gave a small private presentation about the iTunes Music Store to some independent record label people. My favorite line of the day was when people kept raising their hand saying, "Does it do [x]?", "Do you plan to add [y]?". Finally Jobs said, "Wait wait - put your hands down. Listen: I know you have a thousand ideas for all the cool features iTunes could have. So do we. But we don't want a thousand features. That would be ugly. Innovation is not about saying yes to everything. It's about saying NO to all but the most crucial features.

Day, Hands, Independent, Jobs, People, Thousand

Repeated psychology tests have proven that telling someone your goal makes it less likely to happen.

Goal, Happen, Inspiration, Motivation, Psychology, Telling

There is no movement without the first follower. See, we are told that we all need to be leaders but that would be ineffective. The best way to make a movement, if you really care, is to courageously follow and show others how to follow.

Leader, Leaders, Make, Needs, Told, Would Be

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The best gifts come from the heart, not the store.

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eating is the sleeping of being awake.

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Mike Godwin

In short, individual freedom of speech leads to a stronger society. But knowing that principle is not enough. You have to know how to put it to use on the Net.

Knowing, Freedom Of Speech, Stronger, Net, Individual, Know

Marian Diamond

The brain is a three pound mass you can hold in your hand that can conceive of a universe a hundred billion light-years across.

Across, Hands, Hundred, Light, Mass, Science

Jane Hirshfield

I write because to write a new sentence, let alone a new poem, is to cross the threshold into both a larger existence and a profound mystery. A thought was not there, then it is. An image, a story, an idea about what it is to be human, did not exist, then it does. With every new poem, an emotion new to the heart, to the world, speaks itself into being.

Cross, Heart, Ideas, Story, Threshold, Writing