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Deploring change is the unchangeable habit of all Englishmen. If you find any important figures who really like change, such as Bernard Shaw, Keir Hardie, Lloyd George, Selfridge or Disraeli, you will find that they are not really English at all, but Irish, Scotch, Welsh, American or Jewish. Englishmen make changes, sometimes great changes. But, secretly or openly, they always deplore them.

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Anita Roddick

The key to handling problems and conflict within an organization is to keep the channels of communication wide open.

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If you think you're too small to have an impact, try going to bed with a mosquito.

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To succeed you have to believe in something with such a passion that it becomes a reality.

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I believe in businesses where you engage in creative thinking, and where you form some of your deepest relationships. If it isn't about the production of the human spirit, we are in big trouble.

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You have to look at leadership through the eyes of the followers and you have to live the message. What I have learned is that people become motivated when you guide them to the source of their own power and when you make heroes out of employees who personify what you want to see in the organization.

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If you do things well, do them better. Be daring, be first, be different, be just.

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