I hate all sports as rabidly as a person who likes sports hates common sense.
Design adds value faster than it adds cost.
Listen to your customers, not your competitors.
Usability is not everything. If usability engineers designed a nightclub, it would be clean, quiet, brightly lit, with lots of places to sit down, plenty of bartenders, menus written in 18-point sans-serif, and easy-to-find bathrooms. But nobody would be there. They would all be down the street at Coyote Ugly pouring beer on each other.
Nothing works better than just improving your product.
If your goals is to produce something of permanent value, you start to think differently about you want on the site.
Every day that we spent not improving our products was a wasted day.
I got this idea of doing a really serious big work-it would be precisely like a novel, with a single difference: Every word of it would be true from beginning to end.
In hell there's a big hotel where the bar just closed and the windows never opened. No phone so you can't call home, and the TV works, but the clicker is broken.
Any CEO who cannot clearly articulate the intangible assets of his brand and understand its connection to customers, is in trouble.
The chance to be both artistically appreciated and commercially appreciated. . . That's what you hope for.