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ROS: Why don't you go and have a look? GUIL: Pragmatism?! - is that all you have to offer?

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Tom Peters

For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.