In many situations involving service recovery - the problem itself became the catalyst for the creation of even … - Stephen Covey

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When you find yourself a mom, you will be by no means seriously by itself with your ideas. A mother usually should think twice, once for herself and once for her boy or girl.

Stephen Covey

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Inspiring, Leadership, Recovery, Problem, Involving, Service

Same Author Quotes

I am not a product of my circumstances. I am a product of my decisions.

Circumstances, Decisions, Inspirational, Life, Motivational, Product

Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives.

Empathy, Lives, People, Preparing, Reading

Habit 1: Be Proactive Habit 2: Begin with the End in Mind Habit 3: Put First Things First Habit 4: Think Win
Win Habit 5: Seek First to Understand, Then to Be Understood Habit 6: Synergize Habit 7: Sharpen the Saw

Mind, Proactive, Sharpen, Think, Thinking, Winning

To achieve goals you've never achieved before, you need to start doing things you've never done before.

Achieve, Change, Goal, Goals, Needs, Start

Be a light, not a judge, be a model not a critic. Little by little, your circle of influence will explode and you will avoid the emotional metastasizing cancers of complaining, criticizing, competing, comparing and cynicism, all which reflect victimization, all of which are the opposite of being proactive.

Avoid, Cancer, Emotional, Light, Opposite