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I got really interested in the language used in blogs written by young girls - a young person's aggression, which is always lacking from the visual world.

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W. Edwards Deming

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.

Commit, Know, Obligations, Quality, Support, Top Management
Same Author Quotes

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Badgering, Deficiencies, Employee, Management, Roles, Systems And Processes

Quality comes not from inspection, but from improvement of the production process.

Improvement, Inspection, Process, Quality

It's not enough to do your best; you must know what to do & then do your best.

Enough, Excellence, Inspirational, Know

If you can't describe what you are doing as a process, you don't know what you're doing.

Business, Describe, Know, Process, Systems And Processes, Top Management

Put a good person in a bad system and the bad system wins, no contest.

Bad, Contest, Contests, Good Person, Winning, Wins
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