The IMPP work was already very important. The recent AOL action might reinforce public perception that a standard is needed, but I think the public already realized this.
Uncontrolled variation is the enemy of quality.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
Quality comes not from inspection, but from improvement of the production process.
It's not enough to do your best; you must know what to do & then do your best.
If you can't describe what you are doing as a process, you don't know what you're doing.
Put a good person in a bad system and the bad system wins, no contest.
When there's a good fit between skills and expectations, there's what we call compatibility, and we would expect a good outcome. When there's a poor fit between expectations and the capacity of the kid, there is incompatibility, and that's when we see people exhibit challenging behavior.
There's a reason why we're born with brains in our heads, not rocks.
The number of people who have either gotten married or had kids or started dating or just made great friends over Instagram is countless. I think we're the only platform that continues to be successful in bringing people together in real life for these real relationships.
Your cat just got cat hair on me. ” “It’s only fair,” Min said. “Your suit just got expensive suit lint on him.