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If we're stuck with having expectations, there's a very good reason to embrace positive ones: it's that we often create what we anticipate.

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Ken Blanchard

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

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Honesty is telling the truth to ourselves and others. Integrity is living that truth.

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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

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Customer service should not be a department, customer service is everyone's job.

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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.

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