Credibility is lost when there are big discrepancies between what leaders say and what they do. . . . Increasing credibility requires openness. Hidden agendas will destroy trust.
When someone comes up to me and says, 'Mary, you helped save my marriage', or, 'Mary, you helped me get out of this abusive relationship', I'm in it, really in their lives. And I'm so passionate about my feelings, but also about showing people the way through theirs.