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Accidentally consumed five biscuits when I wasn't paying attention. Those biscuits are wily fellows - they leap in like sugary ninjas

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W. Edwards Deming

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

Giving, Liked, Managers, Party, Risk, Work
Same Author Quotes

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Badgering, Deficiencies, Employee, Management, Roles, Systems And Processes

Quality comes not from inspection, but from improvement of the production process.

Improvement, Inspection, Process, Quality

It's not enough to do your best; you must know what to do & then do your best.

Enough, Excellence, Inspirational, Know

If you can't describe what you are doing as a process, you don't know what you're doing.

Business, Describe, Know, Process, Systems And Processes, Top Management

Put a good person in a bad system and the bad system wins, no contest.

Bad, Contest, Contests, Good Person, Winning, Wins
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