Without involvement, there is no commitment. Mark it down, asterisk it, circle it, underline it. " Stephen Covey "It takes a deep commitment to change and an even deeper commitment to grow.
When you inherit a segment that people grew up with, they are like, "This is not what I'm used to. " It's hard. There's a period where you're trying to do what people are used to and fulfill what they miss. After a while you just have got to shake it off and be yourself.