With all due respect to UPS - it's a fine company - nobody cares about logistics. They care about that package arriving at their home, at their office, when it is supposed to and in the condition it's supposed to. FedEx is a much better communicator than UPS.
I've never found it helpful to treat fate with a gentle hand. Everytime I've stroked, hopin' fer a favor, she's slapped me hand and laughed at me. If ye want something, take fate by the throat and shake it out o' her.