The more efficient you are at doing the wrong thing, the wronger you become. It is much better … - Russell L. Ackoff

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I don't walk into a room with an authoritative stance. I tend to be a little more submissive, even though I think I have a certain amount of strength. So, it's tough for me to play authority without feeling uncomfortable.

Russell L. Ackoff

The more efficient you are at doing the wrong thing, the wronger you become. It is much better to do the right thing wronger than the wrong thing righter. If you do the right thing wrong and correct it, you get better.

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A bureaucrat is one who has the power to say "no" but none to say "yes. "

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To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.

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