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I begin by assembling notes on characters. Large swaths of the plot become clear to me as I do this.

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Craig Newmark

Death is my exit strategy. I'll be doing significant customer service only as long as I live.

Exit, Long, Service, Significant, Strategy
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Treat people like you want to be treated; live and let live; and also give the other person a break now and then.

Giving, People, Person, Treated, Want

I don't expect to be a ‘leader’ with this thing. I'd rather be a builder. I'd like to build a way for people doing good work to connect, to learn from each other, protect each other, and then I want to get out of their way.

Build, Connect, Leader, People, Want

The stuff that works best is driven by passion rather than dollars.

Dollars, Passion, Stuff, Works

There's no genius behind it. It's persistence and listening to people.

Genius, Listening, People, Persistence

We think of Craigslist as a form of Social Media. We provide a simple service that is mostly free and we leave money in the community, instead of taking it away. Shared values, nothing fancy, treating people like we want to be treated. What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

Like, Nothing, Simple, Technology, Thinking
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