I have in the past tended to overestimate the amount of change I can affect in the short … - Harry West

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A fool's brain digests philosophy into folly, science into superstition, and art into pedantry. Hence University education.

Harry West

I have in the past tended to overestimate the amount of change I can affect in the short run and then not fully appreciate the change I can affect in the long run. And so I've learned that it's critical to think carefully about the pace of change, and it's something that I've learned the hard way.

Affect, Fully, Overestimate, Past, Running, Thinking

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I'm the eldest of six kids, and I think that may have some significance. I think there's some correlation between maybe being the eldest and wanting to blaze a trail. I think that probably helps in some way.

Eldest, Helps, Kids, May, Probably, Thinking

When you're leading, you're generally trying to lead change, and I think it was Roy Amara, who said about technology, "We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run. " And I think the same applies to change within an organization.

Applies, Roy, Running, Short, Technology, Thinking

Pacing is really important in an organization.

Organization, Important, Pacing

I have to trust people. There's no system of controls that can replace trust, so I need to reinforce that trust, and part of reinforcing trust is making sure that people feel accountability, and with accountability comes some degree of autonomy. You don't have one without the other.

People, Accountability, Degrees, Autonomy, Controls, Reinforcing

I really appreciate it when people say "no" to me. I want people to understand that I'm totally supportive of what it is they're trying to do as long as we're all on the same team.

Team, Long, People, Same, Supportive, Understand