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I'd say that my profession ends where architectural thinking ends - architectural thinking in terms of thinking about programs and organizational structure. These abstractions play a role in many other disciplines, and those disciplines are now defining their 'architectures' as well.

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Michael O'Leary

Are we going to say sorry for our lack of customer service? Absolutely not.

Customer, Lack, Offensive, Say, Saying Sorry, Sorry
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‎‎‎‎Short of committing murder, negative publicity sells more seats than positive publicity.

Aviation, Negative, Publicity, Sells, Short

When you look at the number of stupid people who have succeeded in business, you clearly don't have to be very bright. Business is all about getting your sales up and your costs down, the bit in the middle is profit.

Middle, Number, Numbers, People, Stupid, Succeeded

I should get the Nobel peace prize - screw Bono.

Bono, Nobel Peace Prize, Prize, Screw, Screws, Should

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

Know, Needs, People, Sometimes, Told

I came into business to make money, I make no apology for that. I wanted to make a lot of money but after the first £50million or £100million, it became less about making money and more about having fun.

Apology, Became, Firsts, Fun, Ps50Million
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