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Man and woman, love, what is it? A cork and a bottle.

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Michael Martin Hammer

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

Businesses, Long Ago, Majority, Physicians, School, Simple
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Automating a mess yields an automated mess.

Money, Yield, Mess, Yields, Automating

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Change, Engineering, Missionary, Breaker, Motivator

Reengineering eliminates work, not jobs or people.

Eliminates, Jobs, People, Reengineering

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Design, Principles, Management, Radical, Labor, Principle

. . . heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business. . . Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

Information, Largely, Old, Starting Over, Technology, Use
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