You're right, Halt,' she said, and he nodded acklowledgement of her backing down. 'Nice to hear someone else saying that for a change,' Will said cheerfully. 'Seems like I've said those words an awful lot in my time. ' Halt turned a bleak gaze on him. 'And you've always been right.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.