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No amount of advertising can repair the damage done by failing to properly address a customer's concern.

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Warren G. Bennis

All great leaders constantly seek new information and new ways of thinking.

Information, Leader, Leaders, Thinking, Ways
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Leadership is the capacity to translate vision into reality.

Inspirational, Leadership, Motivational, Reality, Translate, Vision

Leadership is like beauty - it's hard to define but you know it when you see it.

Define, Hard, Knows, Leadership, See

The manager administers; the leader innovates. The manager has a short-range view; the leader has a long-range perspective. The manager asks how and when; the leader asks what and why. The manager has his eye on the bottom line; the leader has his eye on the horizon. The manager accepts the status quo; the leader challenges it.

Challenges, Eye, Horizon, Leadership, Views

All of great leaders evidence four basic qualities that are central to their ability to lead: adaptive capacity, the ability to engage others through shared meaning, a distinctive voice, and unshakeable integrity. These four qualities mark all exemplary leaders, whatever their age, gender, ethnicity, or race.

Capacity, Ethnicity, Gender, Integrity, Meaning, Race

Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning.

Differences, Gives, Good, Heart, Leadership, Things
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