Tenacity isn't just the most important thing, it's the only thing.
It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
Customer service should not be a department, customer service is everyone's job.
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
What does he do, Clarice? What is the first and principal thing he does, what need does he serve by killing? He covets. How do we begin to covet? We begin by coveting what we see every day.
You're dying right now. Right this minute. ' He looked at his watch, said, 'Right this second,' then tapped it with his finger. 'See there? That second passed. It's gone. Not gonna come again. And while I'm talking to you, every second I'm talking, a second is passing. Gone. Count them up. Count them down. They're gone. Each one bringing you closer to your dying time.
I shall be found with 'Indians' engraved on my brain when I am dead. A fire has been kindled within me, which will never go out.
Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend.