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I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

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Mary Parker Follett

The divorce of our so-called spiritual life from our daily activities is a fatal dualism.

Activities, Daily, Daily Activities, Divorce, Life, Spiritual
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The foreman today does not merely deal with trouble, he forestalls trouble. In fact, we don't think much of a foreman who is always dealing with trouble; we feel that if he is doing his job properly, there won't be so much trouble.

Jobs, Leadership, Properly, Think, Thinking, Today

the point of educating instead of blaming seems to me very important. For nothing stultifies one more than being blamed. Moreover, if the question is, who is to blame?, perhaps each will want to place the blame on someone else, or on the other hand, someone may try to shield his fellow-worker. In either case the attempt is to hide the error and if this is done the error cannot be corrected.

Blamed, Errors, Hands, Leadership, Place, Stultifies

I am convinced that any feeling of exaltation because we have people under us should be conquered, for I am sure that if we enjoy being over people, there will be something in our manner which will make them dislike being under us.

Leadership, People, Feelings, Feeling, Exaltation

I wish we could understand the word expert as expressing an attitude of mind which we can all acquire rather than the collecting of information by a special caste. . . . Many of us are calling for experts because, acutely conscious of the mess we are in, we want someone to pull us out.

Attitude, Mind, Special, Expert, Caste

We are sometime truly to see our life as positive, not negative, as made up of continuous willing, not of constraints and prohibition.

Entrepreneur, Negative, Prohibition, Constraints, See, Sometime
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