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I am considered an icon at the age of 20 when people like after 40s or after they die are considered icons. It's just amazing!

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Jack Welch

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Break, Challenges, Good, Industry, Shocked, Stranger
Same Author Quotes

We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.

Ideas, Intellectual, Managers, Meetings, Service Culture

If you reward candor, you'll get it.

Candor, Ifs, Reward, Rewards

Celebrating creates an atmosphere of recognition and positive energy. Imagine a team winning the World Series without champagne spraying everywhere. And yet companies win all the time and let it go without so much as a high five. Work is too much a part of life not to recognize moments of achievement. Make a big deal out of them. If you don't, no one will.

Achievement, Companies, Team, Win, Winning

In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

Differentiate, Differentiation, Important, Time, Trouble

One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot.

Inspirational, Jobs, Manager, Smell, Somebody
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