It's false advertising to call Mrs. Obama the First Lady. First Woman, maybe, but certainly not a lady. Ann Romney is an actual lady.
When you see those in healthcare who don't get this burn-out, they are very motherly, fatherly, or loving and attentive with the patients. [These] wonderful caretakers, doctors, and nurses don't get as much burn-out as people who are more defensive of the feelings and suffering of others.