If we experience any failures or setbacks, we do not forget them because they offend our self-esteem. Instead we reflect on them deeply, trying to figure out what went wrong and discern whether there are any patterns to our mistakes.
But if they did really refer to some kind of a "personal relationship," it would in effect be a case of channeling. I suspect this is why fundamentalists who condemn New Age channelers do not dismiss it as a fraud. . . , but instead think that Ramtha and the others are channeling demons. If they said it was sheer delusion, they know where the other four fingers would wind up pointing!