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And I'd say one of the great lessons I've learned over the past couple of decades, from a management perspective, is that really when you come down to it, it really is all about people and all about leadership.

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W. Edwards Deming

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

Frustration, Frustrations, Make, People, Use, Waste
Same Author Quotes

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

Badgering, Deficiencies, Employee, Management, Roles, Systems And Processes

Quality comes not from inspection, but from improvement of the production process.

Improvement, Inspection, Process, Quality

It's not enough to do your best; you must know what to do & then do your best.

Enough, Excellence, Inspirational, Know

If you can't describe what you are doing as a process, you don't know what you're doing.

Business, Describe, Know, Process, Systems And Processes, Top Management

Put a good person in a bad system and the bad system wins, no contest.

Bad, Contest, Contests, Good Person, Winning, Wins
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