If I'm lucky, I can do a facial once a month.
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
Habits grow from obtaining knowledge, attitude and skills.
Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.
My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
There is an old Indian saying, "When legends die, dreams end. When dreams end, there is no more greatness. " Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
The biggest coward of a man is to awaken the love of a woman without the intention of loving her.
The media, itself an arm of mega-corporate power, feeds the fear industry, so that people are primed like pumps to support wars on rumor, innuendo, legends, and lies.
It makes me happy to talk about some fundamentally good things.
The question is, once you have this idea, is this enough? Is it something people would actually switch just to have?